Our most valuable asset at AirNgin is the trust of the users and customers who rely on us and use our products. We understand how important your privacy is to you, which is why we provide this AirNgin Privacy Policy so you can review its details in full. By accepting AirNgin's Privacy Policy, you are responsible for ensuring that this document is compatible with your own service's or website's policies. Please note that using any of AirNgin's services, browsing or using the AirNgin website, and any interaction with AirNgin within the scope described in this document constitutes your acceptance of its terms.

What Commitments Do We Make to You?

AirNgin is a cloud infrastructure provider that responds to millions of requests and thousands of terabytes of traffic every day, and works to host your devices on a secure platform. Given this significant responsibility, we are committed to communicating transparently and protecting the data of our users that we hold.

Information you provide to us, such as your full name, contact details, banking information, and device-related information, will never be sold or rented out. This data will also not be disclosed or shared with any person or entity beyond what is stated in the latest version of this document.

AirNgin will never unlawfully or without authorization intercept the traffic of its customers and users, and no software or equipment belonging to security or judicial authorities exists anywhere on AirNgin's network for the purpose of storing or intercepting information, in whole or in part. AirNgin does not unlawfully share its own or its customers' encryption and authentication keys with any person or entity, and always encourages customers to use data encryption and encrypted communications.

Please also note that support and servicing for all devices is the responsibility of the manufacturer of that product, and AirNgin has no obligation to provide warranty or support services for products.

What Information Do We Collect From You?

Account Information: When you sign up to create a user account, AirNgin collects your contact information. This includes your name, email address, national ID number, phone number, and any addresses required for payment processing and service transfers. When you provide us with any personal or legal information, you confirm that you either own that information or have the necessary permission to provide it to us.

Website Visitor Information: Like many websites, when you visit the AirNgin website we store data such as your IP address, system configuration information, the URLs of pages you visit, and your regional and language preferences.

Cookies: AirNgin uses cookies and other authorized information-collection technologies for purposes such as providing information about how you interact with our website and supporting our marketing activities. You can control how cookies are used by configuring the privacy settings in your browser.

Interactive Feature Information: AirNgin may, in the future, create discussion forums or other interactive platforms. Comments can also be submitted in various sections of the website. Please note that any information you share in these sections will be read and collected.

Logged Data: AirNgin processes end-user information on behalf of its customers. This information is processed when end users access or use our customers' domains or websites. The information processed may include, but is not limited to, IP addresses, system configuration information, and other traffic data to/from our customers' websites, devices, applications, or networks (collectively, “logged data”).

Event Participant Information: When you take part in AirNgin events or participate in user-experience research and studies, we collect personal information such as your name, phone number, email address, and any data or feedback you share with us.

Image and Audio: When you contact AirNgin's customer voice or support channels, or take part in video research or interviews, we may ask for your permission to record audio and video for further review. This recording will only be stored with your consent.

Device Logs: When a device or sensor changes state, we store that state in order to maintain history and enable status updates for devices.

AirNgin has no technical capability to collect encrypted traffic or encrypted content, and will make no attempt to do so.

How Do We Use the Information We Collect?

By registering with AirNgin and routing your device traffic through this cloud platform, you authorize AirNgin to receive, review, and analyze all requests sent by the users of your devices, to prevent potential attacks, and to forward filtered content to its intended destinations. Here is how and where this data is used:

• To provide, operate, maintain, improve, and enhance access to our services for all users.
• To process and complete transactions, and to send information related to purchases and invoices.
• To respond to your comments, questions, and requests, and to provide customer service and support.
• To send technical notices, updates, security alerts, and support messages.
• To send business communications such as information about products and services, features, surveys, newsletters, offers, improvements, competitions, and events related to us and our partners, and to send news and information about us and our partners.
• To comply with legal obligations, and to detect and prevent fraudulent transactions, unauthorized access to services, and other unlawful activities such as phishing or the distribution of illicit content.

Logged End-User Data: We use and process logged end-user data to fulfill our obligations under our customer agreements, and within the limits permitted by applicable laws and regulations.

Access: If you have registered with AirNgin, individuals who have authorized access to your account or the email address you provided may be able to view your registered information.

Security: AirNgin employs a range of technologies and security measures to protect your services and to safeguard your information against unauthorized access, misuse, or disclosure. That said, AirNgin's responsibility for protecting the data and information it holds under this document will never exceed what is set out in the Service Level Agreement (SLA) and Terms of Service. AirNgin bears no responsibility beyond what is specified in the SLA. Likewise, if you use AirNgin's security services, this means you accept that AirNgin will collect and process this information.

Who Do We Share Information With?

AirNgin works with various service providers to run its business. These companies provide services that help support our customers, process payments, carry out marketing, and improve our services in various ways. We do not permit our service providers to sell any information shared with them about our customers, or to use it for their own marketing purposes or any purpose other than the services they provide to AirNgin. That said, responsibility for any legal disclosure of information rests exclusively with the party, whether an individual or an organization, that carried out the disclosure. In addition to sharing information with service providers, we may, under certain circumstances, also share your information with others:

• Within AirNgin's support teams (in accordance with this Privacy Policy).
• With resellers and other sales partners who assist us in distributing our services.
• With developers of AirNgin software and APIs, when you use those APIs.
• If AirNgin undergoes a merger, sale, or a change of control or reorganization of all or part of its business, you will be notified before your information is shared with the new company, and you will be asked about your preference to continue using AirNgin's services or to opt out entirely.
• When we are required to disclose specific personal information in response to subpoenas, laws and regulations, or court orders, or to defend ourselves against claims brought against us. In such cases, we are obliged to provide data and information to the relevant legal authorities, and information about such disclosures is published quarterly on AirNgin's transparency report page.

AirNgin is based in Iran and will store your information in Iran. However, in order to facilitate our international operations, this information may be transferred to, and accessed from, any location in the world, including countries where AirNgin operates.

What Rights and Choices Do You Have Under This Privacy Policy?

Because of the highly sensitive nature of your service information, you are required to complete identity verification when registering with AirNgin, to ensure that this information remains in the hands of the actual account owner. If you request access to data on behalf of someone else, AirNgin will review this request in light of the risk of violating privacy rights and in accordance with applicable law.

How to Access or Delete Your Information at AirNgin

To delete your user account, you must send a written request to support@airngin.com. After reviewing your request, AirNgin will inform you whether your account can be deleted or deactivated. For legal reasons (to combat money laundering and online fraud), even after account deletion has been approved, the account's financial information and transaction history will remain on file with AirNgin.

If you would prefer not to receive marketing or promotional SMS messages or emails, you can use the “unsubscribe” instructions found at the bottom of our emails. If you are an AirNgin customer, you can also do this through your user panel, or by sending your request to support@airngin.com. Before unsubscribing from AirNgin emails, please note that AirNgin sends all transactional information and service-related notices via email.

Please note that if you are a manufacturer and at least one of your devices has been sold (i.e., you have had an activated device even once), your account cannot be deleted.

How to Contact Us

If you have any questions or concerns about AirNgin's Privacy Policy, please contact us at support@airngin.com. If you believe we are retaining copies of your personal data outside the scope of this Privacy Policy, you may raise this by emailing support@airngin.com. Once we receive your email and verify your identity, we will respond to your concerns.